Refund Policy
Our Commitment
We want every Winter Tech AI client to be satisfied with their purchase. Our refund policy is designed to be fair, transparent and simple. We will always try to resolve issues before processing a refund — if something is not working as expected, please contact us first and we will fix it.
To request a refund, email us at support@wintertechai.com with the subject "Refund Request" and we will respond within 2 business days.
Free Trial
Our 3-day free trial requires a card but carries zero charge. There is nothing to refund during the trial period.
You will only be charged if you actively subscribe to a paid plan after your trial. If your trial simply expires and you take no action, no charge is ever made.
Monthly Subscriptions
Standard policy
Monthly subscriptions are billed at the start of each billing cycle. We do not offer pro-rated refunds for unused days within a monthly billing period.
When you cancel a monthly subscription, your access continues until the end of the current billing period. No further charges are made after that point.
Exception — first charge
If you subscribe to a paid plan and have not meaningfully used the Service (no chatbot conversations, no email sequences sent, no leads captured), we will consider a refund request within 7 days of your first charge. Contact us and explain your situation — we handle these on a case-by-case basis.
Annual Subscriptions
Within 30 days
If you purchase an annual subscription and are not satisfied for any reason, you may request a full refund within 30 days of your first annual payment. No questions asked.
After 30 days
After 30 days, annual subscriptions are eligible for a pro-rated refund for the remaining unused months. For example, if you cancel after 4 months, you are eligible for a refund of 8 remaining months at the monthly equivalent rate.
Pro-rated refunds are processed within 10 business days of the cancellation request being approved.
Renewal charges
We send a reminder email 14 days before your annual renewal. If you cancel within 7 days of an annual renewal charge and have not used the Service in the new period, we will issue a full refund of the renewal amount.
Summary Table
| Situation | Refund Available | Amount | Deadline |
|---|---|---|---|
| Free trial expires | N/A | Never charged | — |
| Monthly — cancel mid-period | ✗ No | Access until period ends | — |
| Monthly — unused first charge | ◑ Case by case | Full if approved | 7 days of first charge |
| Annual — early cancellation | ✓ Yes | Full refund | Within 30 days |
| Annual — after 30 days | ✓ Partial | Pro-rated remaining months | Any time |
| Annual renewal (unused) | ✓ Yes | Full renewal amount | 7 days of renewal charge |
| Fraudulent charge | ✓ Yes | Full | Contact us immediately |
| Technical failure by us | ✓ Yes | Proportional to downtime | Contact us |
Non-Refundable Situations
Refunds are not available in the following circumstances:
- Accounts terminated for violation of our Terms of Service
- Requests made outside the applicable refund window
- Dissatisfaction due to third-party platform issues outside our control (e.g. WhatsApp Business API policy changes)
- Charges for add-on services that have been delivered and used
- Situations where we have already issued a previous goodwill refund for the same account
How to Request a Refund
To request a refund, follow these steps:
- Email us at support@wintertechai.com
- Use the subject line: "Refund Request — [Your Account Email]"
- Include: your account email, the plan you subscribed to, the charge date and the reason for your request
- We will respond within 2 business days with a decision
We will always acknowledge your request and explain our decision clearly. If your request is approved, refunds are issued to the original payment method.
Processing Time
- Refund decision: Within 2 business days of your request
- Paddle refund processing: 5–10 business days to appear on your statement
- Pro-rated annual refunds: Up to 10 business days after approval
Refunds are always issued to the original payment method used for the purchase. We cannot issue refunds to a different card or account.
Contact
For any questions about this Refund Policy or to submit a refund request:
- Email: support@wintertechai.com
- Subject: Refund Request
- Response time: Within 2 business days
We aim to resolve every refund request fairly and quickly. We would rather keep you as a satisfied customer than lose you over a billing dispute.