Terms of Service
Contents
Acceptance of Terms
By accessing or using the Winter Tech AI platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.
If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users and clients of the platform.
We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Our Services
Winter Tech AI provides subscription-based AI automation tools including:
- AI Chatbot — website and messaging platform chatbots
- Email Automation — AI-written email sequences and triggers
- CRM and Lead Management — lead capture, pipeline and scoring tools
- Social Media AI — content generation and scheduling
- AI Reports — automated performance reporting
- Additional features and tools as described on our pricing page
We reserve the right to modify, suspend or discontinue any aspect of the Service at any time with reasonable notice.
Account Registration
To use the Service you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorised access
- Ensuring your account information remains accurate and up to date
You may not share your account with others or create multiple accounts to circumvent plan limits. Each account is for one business entity.
We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.
Free Trial
We offer a 3-day free trial on all plans. The free trial includes:
- Full access to all features of your chosen plan
- A limit of 100 chatbot conversations during the trial period
- No credit card required to start
At the end of the trial period, your account will pause unless you subscribe to a paid plan. No charges are made during the trial. Your account data is preserved for 30 days after a trial expires, then permanently deleted if no subscription is started.
Subscriptions and Billing
Subscription plans
Paid subscriptions are billed monthly or annually as selected at signup. Prices are as listed on our pricing page at the time of purchase. We reserve the right to change prices with 30 days notice to existing subscribers.
Payment
Payment is processed securely by Stripe. By providing payment details you authorise us to charge your selected payment method on a recurring basis. All prices are in USD unless otherwise stated.
Cancellation
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then. No partial refunds are issued for unused time within a billing period unless covered by our Refund Policy.
Failed payments
If a payment fails, we will attempt to retry it. If payment remains unsuccessful after reasonable attempts, your account will be paused until payment is resolved. You will receive email notifications about payment failures.
Plan changes
You may upgrade your plan at any time — the new plan takes effect immediately and billing adjusts pro-rata. Downgrades take effect at the next billing cycle.
Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Send spam, unsolicited messages or deceptive communications
- Harass, abuse or harm individuals
- Impersonate another person or entity
- Distribute malware, viruses or harmful code
- Attempt to access accounts or systems you do not own
- Scrape or extract data from our platform without permission
- Resell or sublicense the Service without prior written agreement (except Agency Bundle clients)
- Use the Service in any way that could damage, overload or impair our infrastructure
- Process data in violation of applicable privacy laws (GDPR, CCPA, etc.)
Violation of these terms may result in immediate account termination without refund.
Intellectual Property
Our platform
The Winter Tech AI platform, including all software, design, code, content and trademarks, is owned by Winter Tech AI and protected by intellectual property law. You may not copy, modify, distribute or reverse-engineer any part of the platform without our express written permission.
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Starter and Growth plan clients display a "Powered by Winter Tech AI" badge on their chatbot. Removal of this badge without an appropriate plan upgrade or add-on is not permitted.
Feedback
Any feedback, suggestions or ideas you provide to us about the Service may be used by us without obligation or compensation to you.
Your Content
You retain ownership of all content you upload to the platform — your knowledge base, business information, email sequences, and any other data you provide ("Your Content").
By uploading Your Content, you grant Winter Tech AI a limited, non-exclusive licence to use, store and process that content solely for the purpose of providing the Service to you.
You are responsible for ensuring Your Content:
- Does not infringe any third party's intellectual property rights
- Does not contain anything illegal, defamatory or harmful
- Complies with applicable data protection laws if it contains personal data
Upon account termination, Your Content is deleted in accordance with our data retention policy.
Disclaimers and Limitations
Service availability
We aim for high availability but do not guarantee uninterrupted access to the Service. We are not liable for downtime caused by maintenance, third-party service failures or circumstances beyond our control.
AI accuracy
Our AI tools generate content automatically. AI-generated content may occasionally be inaccurate, incomplete or inappropriate. You are responsible for reviewing AI-generated content before use and for any consequences of deploying it.
Limitation of liability
To the maximum extent permitted by law, Winter Tech AI's total liability to you for any claims arising from the use of the Service shall not exceed the amount you paid us in the 3 months prior to the claim.
We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, loss of data or business interruption.
Termination
By you
You may cancel your account at any time from your dashboard settings. Upon cancellation, your access continues until the end of the current billing period, after which your account is paused and data retained for 90 days before permanent deletion.
By us
We may suspend or terminate your account immediately if:
- You violate these Terms
- Your account is used for fraudulent or illegal activity
- Payment remains outstanding after reasonable attempts to collect
- Continued provision of the Service poses a legal or security risk
In non-urgent cases we will provide reasonable notice before termination. Where immediate termination is necessary (e.g. for fraud), no advance notice will be given.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are based outside the UK, mandatory consumer protection laws in your jurisdiction may also apply alongside these Terms.
Contact
For questions about these Terms, please contact us:
- Email: hello.wintertechai@gmail.com
- Subject: Terms of Service Enquiry